FAQs

How do I place an order?

Simply browse our collections, add your favorites to your cart, and proceed to checkout. You can pay securely using major credit cards, debit cards, or other payment options available at checkout.

Is my payment information safe?

Absolutely. All payments are processed through secure, encrypted gateways. We never store your credit card details on our servers.

How long will it take to receive my order?

Most U.S. orders ship in less than 24 hours and arrive within 2–5 business days. International orders typically arrive within 7–21 business days, depending on your location and customs.

Do you ship internationally?

Yes! We ship worldwide. International shipping times may vary based on local carriers and customs processing.

How can I track my order?

Use our Track Your Order page or the tracking link in your shipping confirmation email to see real-time updates.

What is your return policy?

We offer a 30-day return window from the day you receive your item. Items must be unworn or unused, with tags, and in their original packaging. To start a return, email support@cinderelle.com.

How long will it take to get my refund?

Once we receive and inspect your return, approved refunds are processed within 10 business days back to your original payment method.

What makes Cinderelle™ products different from other brands?

Every Cinderelle™ piece is hand-selected for exceptional quality, style, and performance. We partner only with trusted suppliers and perform strict inspections before every shipment to ensure your order meets our Glow-Up Standard™—because your transformation deserves nothing less than the best.

What if my item arrives damaged or incorrect?

You can email us anytime at support@cinderelle.com or use our 24/7 Contact Us page.

Do you offer special promotions or discounts?

Yes! Join our email list to get exclusive offers, early access to new collections, and insider updates.